PRIVACY POLICY
Information We Collect
When you visit our website or contact COCON Studio, we may receive:
- Your name
- Telephone number
- Email address
- WhatsApp messages
- Delivery address
- Order details
- Payment-related information
- Product preferences
- Device and browser information
- Website usage information
- Cookie and advertising identifiers where enabled
How We Use Information
We may use this information to:
- Answer enquiries
- Provide the product catalogue
- Confirm stock, sizes, colours and prices
- Process orders and payments
- Arrange delivery
- Provide customer service
- Process returns and refunds
- Prevent fraud
- Improve the website
- Measure advertising performance
- Comply with legal obligations
Sharing Information
We may share information when reasonably necessary with:
- Payment providers
- Couriers and logistics providers
- Website and hosting providers
- Customer service providers
- Analytics and advertising providers
- Professional advisers
- Government authorities when legally required
We do not sell customer personal information.
WhatsApp and External Services
Information sent through WhatsApp is also processed under WhatsApp’s own privacy policy.
Payment providers, couriers and other external services process information under their own privacy policies.
Data Retention
We keep personal information only for as long as reasonably necessary for:
- Customer service
- Order records
- Fraud prevention
- Accounting
- Legal requirements
Cookies and Tracking
The website may use essential cookies.
Where enabled, it may also use analytics and advertising technologies such as TikTok Pixel, Meta Pixel or similar tools.
Where consent is legally required, non-essential tracking must not be activated until the visitor gives consent.
Customer Rights
Depending on the customer’s location, the customer may have the right to request:
- Access to personal information
- Correction
- Deletion
- Restriction of processing
- Objection to certain uses
- Withdrawal of consent where applicable
Privacy Contact
Email:
cocon.studio.th@gmail.com
WhatsApp:
+66 63 882 6704
Location:
Thailand