SHIPPING POLICY

Shipping Destinations

We currently ship to supported destinations in:

• European Union member states
• United Kingdom
• United States
• United Arab Emirates
• Saudi Arabia
• Qatar
• Australia

Delivery availability may vary according to the country, city, postal code, courier service and customs restrictions.

Final delivery availability will be confirmed before payment.

Shipping Cost

Free standard shipping is available on orders over US$199.

For orders of US$199 or less, the shipping cost will be confirmed before payment.

Dispatch Time

Orders are dispatched within 48 hours after payment is confirmed.

The 48-hour dispatch period begins after:

• Payment has been successfully received
• The selected item, size and colour have been confirmed
• Complete and accurate delivery information has been received

If any required information is missing, the 48-hour period begins after the missing information has been provided.

“Dispatched within 48 hours” means that the parcel is transferred to the shipping provider within 48 hours.

It does not mean that the parcel will be delivered to the customer within 48 hours.

If an exceptional delay occurs before dispatch, we will contact the customer promptly.

If the order has not been dispatched, the customer may accept the revised dispatch time or request cancellation and a refund, subject to applicable law.

Estimated Delivery Time

Estimated delivery times begin after the parcel has been dispatched.

Expected standard delivery times:

• European Union: 7–12 business days
• United Kingdom: 7–12 business days
• United States: 7–12 business days
• United Arab Emirates: 5–10 business days
• Saudi Arabia: 7–12 business days
• Qatar: 5–10 business days
• Australia: 7–12 business days

These estimates do not include the 48-hour dispatch period.

Business days exclude weekends and public holidays within the courier network and destination country.

Delivery periods are estimates and are not guaranteed.

Customs inspections, courier delays, local delivery conditions, public holidays, weather, security events, incorrect delivery information and other events outside our reasonable control may extend delivery time.

Tracking

A tracking number will be provided after dispatch when tracking is available from the courier.

Tracking information may require 24–72 hours to appear in the courier system.

Courier Service

The courier or shipping route may vary according to the destination, parcel size, customs requirements and available delivery services.

Customers may contact us before payment if express delivery is required.

Express delivery may require an additional charge.

Customs, Duties and Taxes

Import duties, taxes, customs clearance charges and other local fees are not included unless confirmed otherwise before payment.

The customer is responsible for charges imposed by the destination country, except where applicable law requires otherwise.

Customs processing is controlled by the destination authorities and may extend delivery time.

Delivery Information

The customer must provide complete and accurate:

• Full name
• Delivery address
• City
• Postal code
• Country
• Telephone number

Customers must review their delivery information before payment.

Additional costs caused by an incorrect or incomplete address, refused delivery, failed delivery or an unclaimed parcel may be charged to the customer.

Address Changes

Please contact us immediately if the delivery address needs to be changed.

An address change may not be possible after the parcel has been transferred to the courier.

Additional courier charges caused by a customer-requested address change may be charged to the customer.

Delayed Parcels

Please contact us if:

• Tracking has not updated for more than 7 business days
• The estimated delivery period has passed

We will contact the courier and assist with the investigation.

A delivery delay alone does not mean that a parcel has been lost.

Lost Parcels

A parcel will be treated as lost only after the courier completes its investigation and confirms the loss.

When a parcel is confirmed as lost, we will provide an appropriate replacement or refund.

Damaged Parcels

Please contact us as soon as possible, preferably within 3 calendar days after delivery, if the parcel or item arrives damaged.

The 3-day notification request helps us investigate the courier claim. It does not remove any longer mandatory consumer right provided by applicable law.

Please keep all packaging and provide:

• Clear photos or video of the parcel
• Clear photos or video of the item
• The shipping label
• The tracking number
• A description of the damage

Delivery Confirmation

Courier tracking showing delivery to the delivery address, named recipient, reception desk, authorised person or designated safe location may be treated as evidence of delivery, subject to applicable law.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits any consumer right that cannot legally be excluded.