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RETURNS & REFUNDS

14-Day Return Period

Customers in all supported delivery destinations may request an eligible return within 14 calendar days after receiving the item.

No reason is required for an eligible change-of-mind return.

The customer must contact us through our official WhatsApp number or email within the 14-day period.

After contacting us, the customer must follow the return instructions and send the item within the applicable return period.

Do not send an item back before receiving written return approval and return instructions.

Change-of-Mind Return Shipping Cost

For an approved change-of-mind return, the customer is responsible for:

unless applicable law requires otherwise.

The original standard delivery charge will be refunded where required by applicable law.

Additional costs paid for express, premium or upgraded delivery are not refundable beyond the cost of standard delivery, unless applicable law requires otherwise.

Return Conditions

Returned items must be:

Customers may try on clothing only as reasonably necessary to inspect the fit, appearance and condition.

Where legally permitted, a refund may be reduced if the item has lost value because it was handled or used beyond what was reasonably necessary for inspection.

Items showing signs of wear, washing, alteration, misuse or customer-caused damage may not qualify for a full refund.

Incorrect, Damaged, Defective or Misdescribed Items

Please contact us as soon as possible if:

Please provide clear photos or video showing:

Approved Solutions

After reviewing the evidence, an appropriate solution may include:

The available solution will depend on the confirmed issue and applicable consumer law.

Return Costs for Incorrect, Damaged or Defective Items

When an item is confirmed as incorrect, damaged, defective or materially different from the confirmed description, reasonable return shipping costs will be handled by us where required by applicable law.

The customer must follow the return method and instructions provided by customer service.

Do not arrange an unusually expensive return service without prior approval.

Return Approval and Address

Do not return an item before receiving written approval and return instructions.

The approved return address will be provided after the return request is reviewed.

Returning an item to an unauthorised address may delay or prevent processing.

Return Shipping Risk

Customers should use a tracked return service.

For change-of-mind returns, the customer remains responsible for the returned parcel until it is delivered to the approved return address, except where applicable law provides otherwise.

Refund Amount

For an approved change-of-mind return, the refund may include:

The following are normally not refundable unless required by applicable law:

Refund Processing

We may wait until the returned item is received or acceptable evidence of return is provided before completing the refund, where legally permitted.

Approved refunds will normally be issued within 7–14 business days after:

For customers whose applicable law requires a shorter or specific refund deadline, that legal deadline will apply.

Banks, card providers and payment services may require additional processing time after the refund has been issued.

Refund Method

Approved refunds will normally be issued through the original payment method where possible.

If the original payment method cannot receive the refund, an alternative method will be agreed with the customer.

Items Excluded from Change-of-Mind Returns

Where legally permitted, the 14-day change-of-mind return policy may not apply to items that are:

This exclusion does not remove rights relating to incorrect, damaged, defective or misdescribed items.

Mandatory Consumer Rights

Nothing in this Returns & Refunds Policy removes or limits any consumer right that cannot legally be excluded.

If applicable local law provides stronger cancellation, return, refund, repair or replacement rights, those legal rights will apply.